UPDATED 6 p.m. Tuesday
BOISE – The Idaho Transportation Department continues to troubleshoot computer problems when issuing driver’s license services.
On Wednesday, ITD will begin the day with driver’s license offices in Ada, Bannock, Canyon, Kootenai, and Twin Falls counties open to the public. All other county driver’s license service offices will remain closed until contacted by ITD.
The five county locations will open in order to identify root causes and test solutions to these problems. Services at these locations are expected to still be slow. The public is urged to plan for delays and postpone a visit if possible.
All county motor vehicle services (titles & registration) will be open to the public and are unaffected by the current computer issues.
The department is utilizing all available technical resources and working closely with its license vendor, Gemalto, to create a fix for this situation. Additional information will be posted when available.
Previous story (11:40 a.m. Tuesday)
BOISE — A significant computer glitch at the Idaho Division of Motor Vehicles and the Idaho Transportation Department resulted in driver’s licensing offices being closed throughout the state Tuesday. That includes all of the offices in eastern Idaho.
The glitch means driver’s licenses cannot be issued, renewed or reissued, according to the Bonneville County Sheriff’s Office. The office recommends checking with your local driver’s license office or the Idaho Transportation Department before you make plans to drive down and attempt to obtain a license or ID card.
ITD officials say there is no estimate when the offices will be reopened, but registration and titling services are still open across the state, according to a news release.
ITD technicians have not yet determined the root cause of the system errors. When business opened Tuesday morning, all systems were functioning. As more county DMV offices came online across the state and increased the number of transactions, the system slowed down dramatically.
“We apologize for the inconvenience and ask for the public’s patience as we work towards finding a solution,” DMV Administrator Alberto Gonzalez said in a news release. “ITD is devoting all available technology resources towards investigating the root of this problem. The department is working hand in hand with its driver’s license vendor, Gemalto, in this effort.”